dnk88's Privacy Policy

1 Introduction & Definitions

dnk88 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users seriously. This document explains how dnk88 manages your personal information and what your rights are.

Definitions

• Personal Information: Any information that can directly or indirectly identify a specific individual.
• Platform: The dnk88 website and all associated services.
• User: Any person who has registered on the dnk88 platform or used its services.
• Processing: Any operation involving the collection, storage, use, disclosure, or deletion of personal information.

2 What Information We Collect

dnk88 may collect the following categories of information for various purposes:

a) Information Provided Directly

• Full name and date of birth (for age verification — only those aged 21 or above may register).
• Email address and mobile number.
• Residential address and postal code.
• National ID or passport number (for identity verification).
• Payment account details — such as bKash, Nagad, Rocket, or Upay numbers.

b) Automatically Collected Information

• IP address and device identifier information.
• Browser type, operating system, and platform version.
• Login time, session duration, and browsing activity.
• Information collected through cookies and similar tracking technologies.
• Transaction history and gaming activity logs.

c) Information Received from Third Parties

• Transaction confirmation information from payment processing partners (such as mobile banking providers).
• Identity information verified through fraud prevention services.

3 Purpose of Using Your Information

dnk88 uses collected information only for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and ensuring the security of your account.
• Service Delivery: Managing betting, gaming, and financial transactions — processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Resolving your issues via live chat or email.
• Security & Fraud Prevention: Preventing unauthorized access, fraud, and money laundering.
• Legal Compliance: Adhering to applicable laws and regulations, and responding to valid requests from legal authorities.
• Service Improvement: Enhancing user experience and platform performance.
• Communications: Sending important account notifications, security alerts, and service updates.
• Responsible Gaming: Monitoring playing behavior and arranging support where needed.

4 Information Disclosure & Sharing

dnk88 may share your information with third parties only in the following limited circumstances:

Service Support Partners

We work with trusted technology and service providers who assist our operations — such as payment processing, server hosting, identity verification, and cybersecurity services. These partners operate under strict confidentiality agreements and may use your information only for specified purposes.

Legal Requirements

In the case of a court order, legal process, or valid request from a government authority, dnk88 may be required to provide necessary information. Any such disclosure will always remain within the limits of applicable law.

Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. Users will be notified in advance in such cases.

With Your Consent

dnk88 may disclose your information for specific purposes if you have given explicit consent.

5 Cookie Policy

The dnk88 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions and storing security tokens.
• Performance Cookies: Analyzing how the site is used and improving service quality.
• Functionality Cookies: Remembering your preferences and settings — such as language preference.

You can control or reject cookies through your browser settings. However, disabling cookies may cause some platform features to not work correctly.

6 Data Security Measures

dnk88 has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information — particularly payment details — is kept in encrypted form.
• Access Controls: Only authorized personnel can access necessary information, and they are required to follow strict confidentiality policies.
• Security Testing: System security is ensured through regular vulnerability assessments and penetration testing.
• Two-Factor Authentication: Two-step verification is available as an additional security layer for accounts.
• 24/7 Monitoring: A real-time monitoring system is active to detect suspicious activity.

While dnk88 is committed to ensuring the highest level of security, no digital system is entirely risk-free. We respond as quickly as possible to any security breach and notify affected users.

7 Data Retention Period

dnk88 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The need to provide services while the account is active.
• Legal obligations — such as applicable legal requirements regarding financial records.
• The need for information to resolve disputes or legal claims.

Even after account closure, certain information may be retained for a defined period in accordance with legal requirements. After that period, the information is securely deleted or anonymized.

8 Your Rights

As a user of dnk88, you have the following rights:

Right to Access

You can request to know what information dnk88 holds about you and obtain a copy of that information.

Right to Rectification

If there are any errors or incomplete details in your stored information, you can request that they be corrected.

Right to Erasure

In certain circumstances, you can request that your personal information be deleted — however, this right may be limited where legal obligations exist.

Right to Restrict Processing

In certain cases, you can request that the processing of your information be restricted.

Right to Object

You can object to the processing of your information, particularly where it is used for marketing purposes.

Right to Data Portability

You can request to receive your information in a common, machine-readable format.

9 International Data Transfers

dnk88's technology infrastructure may operate on servers located in various countries. If your information is transferred outside Bangladesh, we ensure that such transfers are made with appropriate safeguards in place. All third-party service providers are contractually bound to follow the same standard of privacy policy.

For international transfers, dnk88 ensures that each transfer is consistent with this privacy policy and that your information receives the same level of protection.

10 Protection of Minors' Information

dnk88 provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected].

11 Policy Changes & Updates

dnk88 may update this privacy policy from time to time — due to changes in services, new legal requirements, or technological developments. For significant changes, we will notify users via email or through a clear notice on the platform.

The date of each update will be noted at the top of this page. Continued use of the platform after an update will be considered acceptance of the revised policy. It is therefore recommended that you review this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 via direct chat — in both Bengali and English.

We take every request seriously and respond as promptly as possible. Your privacy is our top priority.